What is Call Tracking?
Call tracking refers to the process of tracking and analyzing calls from customers to the phone number announced by the brand. Today, almost all brands regularly analyze customers' phone calls by getting call tracking consultancy or establishing call departments. Digital Exporter helps your brand develop more effective, result-oriented business plans and marketing strategies that are shaped according to your customers' feedback by providing Call Tracking Consultancy services.
Why Should I Get Call Tracking Consultancy?
Call tracking, when done regularly, can provide important insights for brands' marketing strategies. However, regular call tracking requires serious work. In addition, the data obtained through call tracking must be analyzed objectively. Call tracking consultancy offers the following advantages to brands by adding expert management to this whole process:
- Integrating innovative call tracking technologies into the brand's telephony and customer service system.
- Collecting and analyzing data from customers' phone calls, such as call duration and call location.
- Regularly analyze the content of phone calls and report on customers' motivations, trends, comments and criticisms.
- Gaining realistic insights about customers through regular and accurate data analysis.
- Contributing to the improvement of marketing strategies based on customer feedback.
What Does Call Tracking Consultancy Include?
Call tracking is a process that uses multiple techniques and tools together. With Digital Exporter Call Tracking Consultancy, you can professionally implement all these components and stages listed below with expert support:
- Unique Phone Numbers: Assigning brand-specific phone numbers to advertising campaigns and brand's online pages.
- Call Recording: Recording and storing phone calls from customers for later analysis.
- Call Analytics: Analyzing customers' phone calls in the light of call duration, caller characteristics, call reason, call content and similar data to generate insights about the target audience.
- Keyword Search: Searching for specific keywords in phone call records.
- Performance Analysis: Analyzing call center performance to measure the impact of phone calls on customer conversion rates.
Contact Your Customers One-to-One with Call Tracking
Call tracking allows you to gain valuable insights by evaluating phone calls, a form of one-to-one contact with your customers. Digital Exporter establishes a perfect call tracking system for your brand with its expert staff and call tracking tools within the scope of Call Tracking Consultancy. It integrates the tools that you can use this system most effectively into your system. With Digital Exporter Call Tracking Consultancy, you can turn your customers' feedback into useful insights!
What Does Digital Exporter Offer You?
Digital Exporter helps you obtain useful information from your customers' calls by offering Call Tracking Consultancy. Within the scope of Call Tracking Consultancy, you can benefit from services such as call analysis and performance analysis.
Call Analytics
Your customers' phone calls can contain valuable information that can strengthen your brand's marketing strategies. This information can be derived from the content of the call (customer complaints, comments, etc.) as well as data such as call duration and call location. Digital Exporter regularly analyzes calls to your brand's call center and provides you with valuable insights to improve your marketing strategies.
Performance Analytics
Even the best call centers may need improvements from time to time. Digital Exporter regularly reviews the performance of your call center within the scope of call tracking consultancy. Thus, it provides you with recommendations to develop a more effective call tracking strategy.
